Assistant Service Terms

Last updated: 2026-09-10. An addendum to the general terms, covering the hosted Assistant only. Where the two conflict, this document wins for Assistant customers.

Pending external review. Drafted from what the service actually does, not by a lawyer. Clauses 1, 2, 4, 6 and 10 are the ones most likely to be tested, and are under review. By ordering an Assistant you agree to the latest version published here.

1. Who does what

AI Coach provides the order, the billing, the monitoring and the record. The deployment of your assistant and your onboarding onto it are carried out by an independent delivery partner, whom we introduce to you by email when your order is placed.

What this means in practice:

• You agree the specification directly with your partner. We are not a party to that conversation and do not supervise it.
• Your partner is responsible for the deployment work itself. We are responsible for the order, the money, and for the monitoring and support described in your plan once the assistant is live.
• Nothing recurring is charged until you confirm the handover. If a deployment never happens, your plan never starts and any balance is never taken.
• If a partner becomes unresponsive, tell us. We will reassign the order or refund the booking payment.

2. Payment, deposits and the balance

You choose how to pay at checkout:

• In full. Setup and the first month are taken at checkout.
• A 25% booking payment. A quarter of the order is taken to reserve a deployment. The remaining balance is charged to the same card only when you confirm the handover.
• A free first month. Any setup fee is taken at checkout; the first month of the plan is free, and billing begins 30 days after handover.

By choosing the booking option you authorise AI Coach to charge the remaining balance to your saved card at the point you confirm handover, without further authorisation. You are not charged it at any other time, and never if you do not confirm.

A booking payment reserves a partner's time. It is refundable in full while no partner has been assigned, and refundable at our discretion afterwards if the deployment does not proceed for a reason that is not yours. It is not refundable once a deployment has been delivered and confirmed.

Your monthly plan begins on the date you confirm handover, and renews monthly from there. Model usage is billed separately under clause 8.

3. Not affiliated with OpenClaw

The Assistant runs OpenClaw, open-source software published by third parties under the MIT licence. The OpenClaw name, logo and brand are the trademarks of their owners. AI Coach is not affiliated with, endorsed by, sponsored by or acting on behalf of OpenClaw AI. What we sell is hosting, setup, monitoring and support for that software. The software itself remains free, and you may self-host it instead at any time.

4. Channel risk, and what we do not warrant

Third-party messaging platforms set their own terms. In particular, automating a personal WhatsApp account is prohibited by Meta. Accounts used this way are restricted or banned with no pattern anyone has reliably predicted, and neither we nor any other host can prevent it or reverse it.

Accordingly:

• We do not warrant the availability, continuity or permitted use of any messaging channel.
• Channels are excluded from every service level commitment in clause 5.
• A platform restriction, suspension or ban is not a refundable event, and does not entitle you to a credit, a pro-rata refund or termination outside clause 12.
• We will pair a channel you ask us to pair. Asking is your decision, and you confirm you understand this risk at the point of order.

For anything your work depends on, use Telegram, Slack, Discord or a WhatsApp Business API number, which is a permitted route.

5. What the service level actually covers

Our availability commitment applies to the cell process and the AI Coach control plane, and begins only when we tell you the cell is live. Nothing is under any commitment before that point.

Expressly excluded:

• Messaging platform bans, restrictions, rate limits or outages (clause 2).
• Outages at model providers, or any upstream API your assistant calls.
• Configuration you changed, or authority you granted, and its consequences.
• Announced maintenance windows, and emergency security patching under clause 11.
• Faults in the OpenClaw software itself that we have reported upstream and cannot work around.

On the Business plan a missed cell-uptime target earns a service credit against future fees. Credits are the sole remedy for missed availability and are capped at one month's plan fee per month.

6. Autonomy, and who is responsible

The Assistant is autonomous software that acts on your behalf with the authority you give it. It is handed over on Draft, where anything leaving your account is held for your explicit approval. Raising it to Act is your decision, is granted one tool at a time, and is revocable by you at any time.

You are responsible for actions the Assistant takes under authority you granted, including actions you approved and actions taken by a tool you enabled. This includes messages sent, commitments made, bookings, purchases, payments and deletions.

The Assistant does not provide legal, medical, financial, tax or other professional advice, and nothing it produces should be relied on as such. It can be wrong, and it can be manipulated by content it reads.

7. Acceptable use

You may not use an Assistant for bulk unsolicited messaging, scraping at a scale that burdens a third party, circumventing any platform's technical restrictions, automation that breaches a third party's terms of service, or the generation or distribution of unlawful content. We may suspend a cell immediately for a breach of this clause.

8. Model spend, caps, and what is not refundable

The plan fee covers the cell, the setup and the support described in your plan. It does not include model usage. Model and tool usage is metered and drawn from your AI Coach wallet at the provider's cost plus our disclosed markup, which is shown on the pricing page and on every run.

• A monthly spend cap is on by default at $50.00 or higher depending on plan. You may raise or lower it.
• Spend already incurred is not refundable, including spend caused by a misconfigured schedule or a loop, up to your cap.
• Once the cap is reached the Assistant stops spending. It does not stop existing, and your plan fee continues.
• We enforce the cap in the control plane rather than inside the Assistant, so a compromised or looping agent cannot exceed it.

9. Your data

Running an Assistant means we hold, on your behalf: its state directory, its memory (including the intake you gave us), its message and tool logs, its channel session material, and your encrypted connection configuration.

• Connection configuration and credentials are encrypted at rest and are not stored inside the cell.
• Operational logs are retained for 90 days. Cell backups are retained for 30 days and are treated as credential material.
• On cancellation we suspend rather than delete, and you have a 30-day export window covering the state directory, memory and logs. After that window the cell and its data are destroyed.
• Model prompts and completions pass through the model providers named on the pricing page, subject to their terms. See the privacy policy.

10. Our access to your cell

Stated plainly, because it is true of every managed host and most do not mention it: hosting your Assistant means we are technically able to reach it. OpenClaw's own multi-tenant documentation makes the same concession about any host operator.

What we commit to instead of pretending otherwise:

• Support access requires a window you open, with a stated reason and scope (diagnose, configure or recover).
• Every window expires automatically, at most 72 hours. There is no open-ended option.
• You can see whether a window was actually used, and revoke any window immediately, from your account page.
• Every grant, use and revocation is recorded on your cell's timeline, which you can read.
• We may access a cell without a window only where required to contain an active security incident or to comply with law. We will tell you afterwards, and it is recorded the same way.

11. Versions and updates

OpenClaw releases frequently. We track upstream; we do not fork it.

• Critical security patches are applied within 24 hours, without notice and without an opt-out. This is a feature of the service.
• Other security patches are applied within 7 days.
• Minor versions are applied in an announced weekly window with 48 hours' notice, and may be deferred once.
• Major versions get 14 days' notice and a 30-day opt-out window, after which they become mandatory, because we cannot support unbounded versions.
• Business customers may pin a minor version for up to 90 days. Security patches ignore a pin.
• We retain the previous image and a pre-upgrade snapshot for 7 days so an upgrade can be rolled back.
• If an upstream change breaks a channel or a connection, we will tell you within one business day with the workaround or an estimate.
• If the upstream project is abandoned or relicensed in a way we cannot host, you get 60 days' notice and a full export.

12. Term and termination

The plan renews monthly until cancelled. Either of us may terminate on 30 days' notice. You may cancel at any time from your account page, effective at the end of the paid period; we do not pro-rate a part month.

We may suspend immediately for a breach of clause 5, for non-payment, or where required to contain a security incident. Suspension stops the Assistant; it does not delete your data, and the export window in clause 9 survives termination.

Setup fees and booking payments are governed by clause 2.

13. Liability

To the extent permitted by law, our total liability arising out of or relating to the Assistant is limited to the fees you paid us for it in the twelve months before the claim. We are not liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, data or goodwill, including where caused by an action the Assistant took under authority you granted.

Nothing here limits liability that cannot lawfully be limited.

14. Changes to these terms

We will give 30 days' notice by email before any material change to this addendum, and you may cancel within that notice period without penalty. Non-material corrections take effect on publication.

Contact

Questions about any of this, before or after ordering: get in touch. If a clause here is a problem for your situation, say so before you order rather than after.